Refund & Cancellation Policy

Policy to be confirmed before purchase. Exact cancellation notice periods, refund windows and any non-refundable amounts are stated in the proposal, invoice or order confirmation for your specific purchase. If a document you receive does not state them, ask us before paying.

Custom work such as strategy, branding, creative, content, websites and campaign management is planned, scheduled and resourced for you. Where a project is cancelled after it begins, fees for work already completed and for committed costs remain payable, and any remaining balance is settled against the stage reached. Deposits reserve capacity and may be non-refundable where the proposal states so.

Monthly or ongoing services may be cancelled with the written notice period set out in your agreement. Fees for the current billing period, and for work already delivered in it, remain payable. [To be confirmed: standard notice period for retainer engagements.]

Where a service has already been delivered — for example a completed audit, a published campaign, delivered creative assets, or media spend already placed — it is generally not refundable, because the value has been provided and third-party costs cannot be recovered.

Once a subscription, licence key or voucher has been provisioned, activated or redeemed, it generally cannot be cancelled or refunded, because the entitlement has been issued by the provider. Where a provider offers a cancellation or refund window, that provider's rules and timelines apply.

For any third-party product, refundability is determined by the provider's terms, not by PRARAH. Where a refund may be available from the provider, we will help you raise and follow up the request, but we cannot guarantee the outcome or the timeline.

If a service was not delivered as agreed, or a provisioned product does not work as described, contact us at connect@prarah.com with the order or project reference and a description of the issue. Our first step is to correct or re-deliver the work. Where that is not reasonably possible, we will discuss a fair resolution, which may include a partial or full refund of the affected amount.

Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider. Any bank charges, gateway fees or currency differences may be deducted where applicable. [To be confirmed: refund processing window once payment methods are finalised.]

• Advertising spend already placed with a platform
• Third-party fees already paid on your behalf and not recoverable
• Work completed and approved before cancellation
• Requests based on business results not meeting expectations, since outcomes are never guaranteed

This policy may be updated as our services, tools and legal obligations change. The version published on this page is the version that applies. Where a change is material, we will update the "last updated" reference above. Continuing to use the website or our services after an update means you accept the updated version.

For any question about cancellations or refunds, write to connect@prarah.com. PRARAH AGENCY currently operates as a sole proprietorship and can be reached by email; a postal correspondence address will be published here once confirmed.

• Email: connect@prarah.com
• Website: https://prarah.com
• Business structure: Sole proprietorship
• Registered/correspondence address: [To be confirmed]
• Tax/registration identifiers: [To be confirmed, if and when applicable]